Issue with WA connectivity on Engage

Incident Report for Engage

Resolved

This incident has been resolved.

Posted Jan 26, 2024 - 19:00 UTC

Monitoring

A fix has been implemented, and is now in production. We are monitoring the changes.

Posted Jan 26, 2024 - 14:00 UTC

Identified

Issue has been identified, and is being fixed at the moment. Aiming to be operational ASAP.

Posted Jan 26, 2024 - 09:07 UTC

Investigating

It has been reported to us that, WA messages are not arriving on Engage. We are working on identifying the cause.

Posted Jan 26, 2024 - 09:04 UTC

This incident affected: Sinch Engage and Sinch Engage - Detailed Services (Channel - WhatsApp).