A fix has been implemented. We are continuously monitoring the situation.
Posted Feb 16, 2024 - 15:08 UTC
Identified
The bug has been identified. A fix will be released soon.
Posted Feb 16, 2024 - 13:41 UTC
Update
We are continuing to investigate this issue.
Posted Feb 16, 2024 - 13:40 UTC
Investigating
We are currently facing issues with template status update in Engage. The status is showing pending even though it is approved in WABA. Investigation is in progress.
Posted Feb 14, 2024 - 14:09 UTC
This incident affected: Sinch Engage - Detailed Services (Platform) and Sinch Engage.