Chatbots are not loading correctly

Incident Report for Engage

Resolved

This incident has been resolved.

Posted Nov 30, 2023 - 17:19 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 30, 2023 - 16:59 UTC

Monitoring

A fix has been implemented and the service has been restored.
We are monitoring the situation

Posted Nov 30, 2023 - 16:42 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 30, 2023 - 16:29 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 30, 2023 - 16:27 UTC

Identified

The issue has been identified - a fix is being deployed

Posted Nov 30, 2023 - 16:26 UTC

Investigating

We noticed as of 16h30 CET - Chatbots are currently experiencing delays, our tech team is on it!

We are working on a fix to restore normal functionality.

Posted Nov 30, 2023 - 15:24 UTC

This incident affected: Sinch Engage, Chatlayer and Sinch Engage - Detailed Services (Chatbot).