The fix has been fully implemented and the service disruption related to the Cloudflare outage is now resolved. All systems have returned to normal operation.
Posted Nov 18, 2025 - 15:00 UTC
Monitoring
A fix has been implemented in response to the Cloudflare service interruption, and service recovery is underway. We are actively monitoring all systems to ensure full resolution.
Posted Nov 18, 2025 - 14:48 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 18, 2025 - 14:03 UTC
Identified
The root cause is linked to a widespread interruption of service at our third-party provider, Cloudflare. You can review the incident and its status directly on the Cloudflare status page: https://www.cloudflarestatus.com/
Posted Nov 18, 2025 - 12:30 UTC
Investigating
We are aware of an issue where customers are unable to log in to Sinch Engage. Our investigation confirmed this was due to an external service provider incident.