A fix has been implemented and we are monitoring the results.
Posted Nov 27, 2025 - 12:28 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 27, 2025 - 12:22 UTC
Investigating
We are currently experiencing an issue in Engage where WhatsApp templates are unavailable. As a result, WhatsApp template messages cannot be sent at this time. Our team is actively investigating the root cause and working to restore full functionality.