Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
Sinch Engage Operational
90 days ago
100.0 % uptime
Today
Chatlayer Operational
90 days ago
100.0 % uptime
Today
Sinch Engage - Detailed Services Degraded Performance
Platform Operational
Campaigns Operational
Chatbot Operational
Conversations Operational
Channel - Facebook Messenger Operational
Channel - WhatsApp Operational
Channel - Telegram Operational
Channel - Instagram Operational
Channel - Viber bot Operational
Channel - Webchat Operational
Channel - Apple Messages for Business Operational
Customer Properties Degraded Performance
Chatlayer - Detailed Services Operational
Chatlayer App Operational
Chatlayer Bot Engine Operational
Chatlayer Webhook API Operational
Chatlayer NLP Operational
Chatlayer Voice Engine Operational
Chatlayer Integrations - Infrastructure Operational
Chatlayer Integrations - Salesforce Operational
Chatlayer Integrations - Sinch ContactPro Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 2, 2025
Service Incident: Temporary Database Issue Affecting Message Delivery
Resolved - The issue has been fully resolved, and message delivery is operating normally. No further impact is expected.
Sep 2, 12:10 UTC
Monitoring - Message delivery is operating normally. Our team will continue to closely monitor the system to ensure stable performance and prevent any further disruptions.
Sep 2, 10:38 UTC
Identified - We have identified the issue and resolved it. All previously failed messages have now been successfully resent, and message delivery has fully returned to normal.
Sep 2, 10:21 UTC
Investigating - Between 10:48 and 11:18 CET, we experienced a temporary issue with our database that resulted in some messages failing to send.

Our team has identified the root cause and resolved the issue. The affected messages are being restored from the errors database and will be successfully delivered within the next hour.

We apologise for the inconvenience and appreciate your patience while we ensure full recovery.
Sep 2, 10:18 UTC
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

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